You registered to an online training but something came up and you can't attend anymore? Here's what to do.
Cancellation process will vary depending of the type of training you subscribed to.
Free webinar: if you subscribed to a free webinar but you can't attend any more, you don't have to mention it to us. A recording of the webinar will be sent to all subscribers within 14 business days following the webinar, so you will be able to watch in your own time.
CEU training: if you registered to a CEU training but can't attend you absolutely have to contact us to modify the date of your participation. Note that no cancellation or refund will be done for that type of training, except in case of exception.
Important : when cancelling a CEU training, do not cancel via the email that was sent with your unique URL to login as JLR will not be notified of your cancellation and we won't be able to proceed to your refund. You have to call us to make the cancellation.